In the course of serving customers, a business is likely to elicit a mix of both compliments and complaints. While compliments boost the organization’s image and gives an indication that things are being done the right way, complaints need some special handling. Apart from a few instances of toxic customers who will complain in smear campaigns, the way an organization responds to complaints may just be the make or break point. Effective handling of customer complaints is crucial in not only salvaging a negative experience but can just as well be turned into an actual business opportunity. This is especially so in this highly networked digital age where social media channels expose companies to real time feedback from customers.
White Shark Media is among the leading digital marketing agency that seeks to deliver online marketing solutions. Its solutions are custom made to needs of small and medium sized businesses. One of the key drivers of its growth is in provision of world-class customer experience using its reputation of engineering cost-effective search marketing campaigns.
White Shark Media acknowledges that in its course of business, they have had to deal with lots of complaints. The company has reached a point where it admits to having made its share of mistakes and paid for that. In the end however, the company has learnt its lessons and emerged as a better service provider.
Over the years, addressing matters of customer complaints have been advancing from the basic issues as providing a channel for interactive real time communication to effectiveness of its services. At the very basic, the company had to open up channels that customers would give feedback. Good service provision would reflect through compliments. Complaints on the other hand were well taken note of and the necessary measures taken to mitigate them.
On White Shark Media official Facebook page, there is currently a total of 54 reviews. Most of these are complements with customers expressing their levels of satisfaction at what White Shark Media has been able to achieve for their businesses. For the few complaints, the company, consistent with its policy of responding to complaints in not more than a day, quickly responds and follows up on the matter. Feedbacks of whichever nature – whether complaints or compliments ae encouraged and valued by the company as a way to attain mutual growth.
The personalized touch has been optimized by availing phone systems with direct extensions. This offers a big relief to clients as it allows them to call their desired contact person directly. The customer in this way can expound on his/her concern ensuring that superior customer value is offered.

Innovation in Digital Communication With Status Labs

Status Labs, headquartered in Austin, TX, with offices in New York and Sao Paulo. Their objective is to monitor, maintain, and increase the digital footprint of businesses and individuals. Their goal is to help their clients digitally look their best by managing content on the internet.

Darius Fisher, Co-Founder and President of Status Labs launched this innovative business four years ago and delivered second chances to many public figures, politicians and executives. The popular statement, “Information released on the internet will be out there forever” is being challenged by Fisher, who is trying to change that quotation by cleaning information on the internet, remove inaccuracies, and apply content with the appropriate and correct SEO directives. Status Labs uses cookies to improve browsing experience and delivery of content. Reputation does matter and needs to be professionally managed, as first impressions are lasting impressions. Status Labs helps their clients create content that drives sales, product interest, and ensures them better communication with their audience. Darius Fisher has been named in this year’s Innovation 50. This is a list recognizing the top 50 rising PR stars of 2015.

Status Labs offers 5 Tips for Crafting A Public Relations Pitch
Study and research before pitching. Details, details and more details.
The Elevator Speech – Be concise using no more than 6 sentences. Never start off with a press release, but do include the release at the end of the pitch.
Know Your Audience – Before your meeting, you should make contact with your audience by making connecting with them on Twitter and LinkedIn, and review and read materials they have previously written.
Fulfilling Journalists Requests – Journalists often expect more than you are able to provide. Don’t promise what you can’t deliver. Provide accurately and quality information in a professional style.
Newsworthy Information – When you are writing material make your story newsworthy, not a sales pitch.

Status Labs helps their clients create content that drives sales, product interest and ensures them better communication with their audience.

Darius Fisher Helps Keep Businesses Afloat

Perhaps you have never heard of the name Darius Fisher, but chances are, you have heard of his company, Status Labs. This is especially true if you are a business owner and you are concerned about things like online reputation management. Fisher has been an entrepreneur most of his life and eventually, he made it his life’s passion to help other people who were struggling with negative reviews that were adversely impacting their business. Much of the time, these reviews are not entirely fair and do not adequately reflect what the company is really like. As a result, he founded Status Labs in order to make things easier for business owners to manage.

In addition to founding the company, he is also the company’s president. The company is involved in things like digital marketing, which helps businesses get more customers by appealing to potential clients across all online platforms. As previously mentioned, the corporation was essentially designed for online reputation management and as such, it is heavily involved in both public relations and crisis management. It can make all the difference in the world between a company surviving a few unfairly posted reviews or succumbing to them.

The company has offices in New York and Austin, as well as in Sao Paulo. To date, more than 1,500 clients in 35 different countries have been served. Clients include businesses, both large and small, as well as celebrities, athletes, CEOs of Fortune 500 companies and even politicians. As you can see, this is a company that is capable of getting the job done. Much of it is because Fisher himself has experienced what it can be like first hand when someone posts unfair reviews. Since he knows how it can have a tremendous impact on a business, he works tirelessly to ensure that it is no longer an issue for businesses of all sizes.

In addition to helping customers get solid reviews that are fair, he also helps them get better page ranks on major search engines like Google so they can get more customers. The bottom line is that the company can help businesses get the best page ranks while simultaneously keeping their reputations in good standing. Fisher has even been recognized by PRWeek for his outstanding work. For any business owner that is concerned about managing their reputation online, Fisher’s Status Labs is definitely something worth checking out. In fact, the services provided by the company should be considered as something of an insurance policy that keeps the business running smoothly.